![]() I am requesting that the error be corrected, that any finance or other charges related to the disputed amount be credited to my account, and that I get an accurate statement.Įnclosed are copies of supporting my position and experience. (You don’t have to call before writing the letter, but it’s worth a try.) I called the customer service line, and they suggested I write this letter. I contacted the retailer for clarity on my situation, and they had none. (That’s pretty much all you need to say, though it would be good to add a few more details.) The money was refunded, I was told, but as it turns out, my credit card did not refund my money. The charge is in error because I returned the riding lawn mower that I bought at. I am writing to dispute a charge of to my account on. The mistake is not his or her fault and you’d like for them to be an ally.) The person you’re addressing is an employee. Make sure you keep this professional, despite any emotions you have while writing your letter. (If you don’t have a specific person, you can keep it general. Re: Notice of disputed charge to Account No. Feel free to include additional, relevant details that you deem necessary. This format can help you get started with your own dispute letter and help you structure what you include. In that case, you are not required to put a complaint in writing, though if things escalate, you may want to - but regardless, you should first make a phone call to your issuer to report it missing if your credit card was stolen or has been lost.īelow, you’ll find an example letter that details a dispute scenario. Unless your credit card was stolen or lost.But if you really want justice – let’s say you’re thinking of taking this to court someday if you don’t get your money back – you have to put your complaint in writing. There’s no harm in making a phone call to your credit card’s customer service line before putting your complaint in writing. You need to make your complaint in writing.But in terms of having a case for getting a refund, you are required to try and talk to the merchant first. ![]() Always a good idea, no matter where the vendor is located, to at least send an email or make a phone call to see if you can work things out.
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